FAQs
General
What is Cultivated Home Interiors?
Cultivated Home Interiors is an online store specializing in curated, high-quality home decor pieces. We offer a wide range of products, including lighting, rugs, wall art, and home accessories to elevate your living space. We also sell pet products and accessories!
How do I know if an item is in stock?
All items listed on our website display their current stock status. If a product is out of stock, you will see an estimated restock date on the product page.
Returns & Exchanges
What is your return policy?
We offer returns on most items within 30 days of delivery, provided they are in their original condition and packaging. Customized or final sale items are non-returnable. Please refer to our Returns Policy page for more details.
How do I initiate a return?
To start a return, please email our Customer Service team at support@cultivatedhome.com with your order number and reason for return. We’ll provide instructions and a return shipping label.
Can I exchange an item?
Yes, exchanges are possible if the desired item is in stock. Initiate your exchange request by contacting our Customer Service team within 30 days of your original purchase. However, it may be more expeditious to return the item and purchase your item of choice.
What do I do if my item arrives damaged or defective?
If your item arrives damaged, please contact us within 48 hours of delivery. Email photos of the damage along with your order details to support@cultivatedhome.com, and we’ll resolve the issue promptly.
Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, and Discover), PayPal, Google Pay, Venmo and Apple Pay.
Can I use multiple payment methods for one order?
Unfortunately, we do not support splitting payments across multiple payment methods at this time.
Is my payment information secure?
Yes, we use industry-standard encryption and secure servers to protect your personal and payment information.
Do you charge sales tax?
Sales tax is applied where required by law and will be calculated during the checkout process.
Account & Membership
Do I need to create an account to make a purchase?
No, you can check out as a guest. However, creating an account allows you to track orders, save your favorite items, and enjoy a faster checkout experience.
How can I create an account?
Click on the “Sign Up” button at the top of our website and fill in your details. You’ll receive a welcome email once your account is set up.
What are the benefits of becoming a member?
Members get access to exclusive offers, early sale notifications, and rewards points for future discounts.
How can I reset my password?
Click on “Forgot Password” on the login page and follow the instructions to reset your password. You’ll receive a password reset link via email.
Order Management
Can I cancel or modify my order after it’s been placed?
Whenever possible, orders can be modified or canceled within 24 hours of placement. Please contact our Customer Service
team immediately if you need to make changes.
What should I do if I didn’t receive an order confirmation email?
If you haven’t received your confirmation email, please check your spam or junk folder. If it’s still not there, contact us with your order details.
Shipping
How long does shipping take?
Standard shipping typically takes 5-7 business days, while expedited options are available at checkout for faster delivery. Delivery times for larger pieces may vary based on your location and availability.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping fees and delivery times vary based on destination.
How much does shipping cost?
Shipping costs are calculated at checkout and depend on the size, weight, and destination of your order.
Can I track my order?
Yes, once your order ships, you will receive a tracking number via email. Use this number to track your package on our website or the carrier's site.
Contact
How can I contact Cultivated Home Interiors?
You can reach our Customer Service team by emailing support@cultivatedhome.com or by calling our customer support line at (770) 820-6840. We are available Monday through Friday, from 9 AM to 5 PM EST.
Do you have a physical store location?
We currently operate exclusively online but have a dedicated support team to assist with your needs.